Dental Care & treatment at our practice
We believe that we offer an excellent standard of dental care. This page gives
information about our practice & the services that we provide. Any queries that are not included in this leaflet, please do not hesitate to contact us for further info.
NHS dental treatment includes all treatment necessary to secure
& maintain your teeth.
A lot of people are very anxious or nervous about visiting the dentist, but our
practices specialise in treating the unconfident patient & we can guarantee you will leave feeling confident and satisfied with our service.
Excellent communication with our patients is extremely important to us and we take
the time to explain proposed treatment or answer any queries that a patient may have. We offer a text message service at our practices; therefore you will receive text reminders the day before your
appointments and also receive a text message explaining that you are due for your routine dental examination. If you prefer to receive a letter please inform a member of staff on
Our premises and surgeries are accessible to wheelchairs, and there is also a
toilet/washroom downstairs. We have children’s play areas in both waiting rooms along with a television for our patients.
Urgent Treatment & out of hours care
If you have a dental emergency during surgery hours, please ring our practice for advice. In the event of an emergency outside surgery hours please contact the NHS Direct out of hours dental service, the contact number is 111
If you are not satisfied with the care or service provided at either of our practices please ask to speak to our Practice Principle, Julie Coates or practice manager Nicola Mckitten, who will deal with the complaint according to the practice complaints policy.
If you are still not happy with the response you receive from us you are very much
entitled to raise this verbally or in writing with South Tyneside Primary Care Trust.
You can get support with your complaint from:
NHS Dental Services:
The Complaints Manager or Patient Advice and Liaison Service (PALS) at your local Independent
Complaints Advocacy Service (ICAS). Citizen Advice or visit www.dh.gov.uk
A refund may be given to patients who may have complaints regarding their
treatment, however each case will be considered individually and will be up to the dentist’s discretion.
General Dental Council
The General Dental Council regulates dental professionals in the UK, maintaining standards for the benefit of patients. For more information about the GDC, please visit www.gdc-uk.org
Local NHS Dental Services
For further information on local dental services, contact NHS South of Tyne & Wear, Pemberton house, Colima Ave, Sunderland Enterprise Park, Tyne & Wear, SR5 3XB, TELEPHONE: (0191) 529 7001 FAX: (0191)5297001 or visit www.sunderlandnhs.uk
The right to and how to express
preference of practitioner
You have the right to request a dentist of your choice when making your appointment, but this may mean waiting longer than usual for an appointment.
Please notify the receptionist of your
preference when making your appointment.
Your rights &
You are entitled to:
You are responsible for:
access to patient information?
We are registered under the
1998 Date Protection Act and we make every effort to keep information confidential and secure. Staff members at the practice with access to your records have a very strict code of confidentiality.
Personal information held as part of clinical records is only accessible to practice staff and only passed to other organisations with the consents of the individual
Email - firstname.lastname@example.org
NHS Patient Charges as of April 2018–
Band 1 - £21.60
Band 2 – £59.10
Band 3 -
For any extra information, please see the Information section of this website or contact us.