Dental Care & treatment at our practice   
  

We believe that we offer an excellent standard of dental care. This page gives information about our practice & the services that we provide. Any queries that are not included in this leaflet, please do not hesitate to contact us for further info.
 

NHS dental treatment includes all treatment necessary to secure & maintain your teeth.
 

Nervous Patients
 

A lot of people are very anxious or nervous about visiting the dentist, but our practices specialise in treating the unconfident patient & we can guarantee you will leave feeling confident and satisfied with our service.
 

Communication
 

Excellent communication with our patients is extremely important to us and we take the time to explain proposed treatment or answer any queries that a patient may have. We offer a text message service at our practices; therefore you will receive text reminders the day before your appointments and also receive a text message explaining that you are due for your routine dental examination. If you prefer to receive a letter please inform a member of staff on reception.
 

Facilities
 

Our premises and surgeries are accessible to wheelchairs, and there is also a toilet/washroom downstairs. We have children’s play areas in both waiting rooms along with a television for our patients.
 

Urgent Treatment & out of hours care

If you have a dental emergency during surgery hours, please ring our practice for advice. In the event of an emergency outside surgery hours please contact the NHS Direct out of hours dental service, the contact number is 111

Or visit

www.nhsdirect.nhs.uk
 

Complaints Procedure
 

If you are not satisfied with the care or service provided at either of our practices please ask to speak to our Practice Principle, Julie Coates or practice manager Nicola Mckitten, who will deal with the complaint according to the practice complaints policy.

If you are still not happy with the response you receive from us you are very much entitled to raise this verbally or in writing with South Tyneside Primary Care Trust.
 

 You can get support with your complaint from: 

NHS Dental Services:                                              

The Complaints Manager or Patient Advice and Liaison Service (PALS) at your local Independent Complaints Advocacy Service (ICAS). Citizen Advice or visit www.dh.gov.uk
 

Refund Policy

A refund may be given to patients who may have complaints regarding their treatment, however each case will be considered individually and will be up to the dentist’s discretion.

General Dental Council
The General Dental Council regulates dental professionals in the UK, maintaining standards for the benefit of patients. For more information about the GDC, please visit www.gdc-uk.org
 

Local NHS Dental Services
 

For further information on local dental services, contact NHS South of Tyne & Wear, Pemberton house, Colima Ave, Sunderland Enterprise Park, Tyne & Wear, SR5 3XB, TELEPHONE: (0191) 529 7001 FAX: (0191)5297001 or visit www.sunderlandnhs.uk

 

The right to and how to express preference of practitioner
 

You have the right to request a dentist of your choice when making your appointment, but this may mean waiting longer than usual for an appointment.

Please notify the receptionist of your preference when making your appointment.
 

Your rights & responsibilities
 

You are entitled to: 

  • A thorough examination of your mouth and teeth
  • A full explanation of your treatment options and what can be provided on the NHS or privately
  • A written treatment plan including costs.

You are responsible for:

  • Giving your dentist as much notice as possible if you are unable to attend an appointment
  • Following your dentists advice to prevent tooth decay and gum disease
  • Requesting a treatment plan (including costs) if your would like one
  • Paying your bill promptly
  • Bringing proof of entitlement when claiming help with the cost of NHS treatment. If no proof is shown your eligibility will be checked
  • Treating our staff with courtesy and respect. Violence or abuse towards our staff or visitors will not be tolerated and the practice may refuse to see or give treatment and report the abusive behaviour to the appropriate authorities.

Who has access to patient information?
 

We are registered under the 1998 Date Protection Act and we make every effort to keep information confidential and secure. Staff members at the practice with access to your records have a very strict code of confidentiality. Personal information held as part of clinical records is only accessible to practice staff and only passed to other organisations with the consents of the individual patients.
 

www.hebburndentalclinic.com

Email - dentalclinics@live.co.uk

 

NHS Patient Charges as of April 2017–

Band 1 - £20.60

Band 2 – £56.30

Band 3 - £244.30

For any extra information, please see the Information section of this website or contact us.

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